Refund policy
Exchange Policy – Size Only
At Esra Closet, we understand that finding the perfect fit is important. That’s why we offer a size exchange option to ensure you’re happy with your purchase.
Exchange Period
You can request a size exchange within 3 days of receiving your order.
Eligibility for Exchange
• The item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging.
• Proof of purchase or the receipt is required.
• Exchanges are only accepted if there is a product defect or the size is unsuitable.
How to Request an Exchange
1. Contact us at +90 (541) 107 2290.
2. Provide your order number, a description of the issue, and photos of the product (if applicable).
3. We will send you instructions on how to return the item to us.
Exchange Shipping Costs
• If the exchange is due to an error on our part (e.g., wrong or defective item), we will cover the shipping costs.
• If the exchange is due to an unsuitable size, the customer is responsible for the shipping costs.
Non-Exchangeable Items
• Items purchased during sales or promotional periods are not eligible for exchange.
• Accessories or intimate wear (such as undergarments) cannot be exchanged due to hygiene reasons.
Fastest Way to Get the Right Size
To ensure a smooth and timely exchange, please follow these steps:
After your exchange request is approved, you’ll need to:
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Ship the item back to us.
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Send us a photo of the return shipping receipt.
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Once we receive and inspect the item, we will proceed with sending the new size.
This process helps us maintain quality standards and ensures the item is eligible for exchange.
Additional Questions
If you have any questions or concerns, please feel free to contact us at:
📧 Whatsapp: +90 (541) 107 2290